Control guest visibility before login

Wholesale and B2B stores often need logged-out visitors to see the product catalog while hiding prices—or the opposite. Keystone separates price restrictions from product restrictions. Using the wrong tag or combining features incorrectly can hide product names when you only meant to hide prices.

This guide explains what logged-out and unapproved customers see for each setting.

Approval basics

Restricted content is shown only to approved customers:

• Customers with matching Matching tags (when configured), or

• Any logged-in customer when Matching tags is empty, or

• Logged-in B2B customers when Enable B2B customers is on

See Customer approval for setup.

All restriction tags are case sensitive. Tags in theme settings must match product tags exactly.

Three ways to restrict content

Feature	Theme settings field	Effect on unapproved visitors
Hide prices	Hide prices with tag	Tagged products show without price or add to cart; title and image remain
Hide products	Hide products with tag	Tagged products are removed from grids and search (or show a login placeholder—see below)
Full site restriction	Enable full restriction	Most of the storefront is locked; only selected homepage sections may show

Configure these under Theme settings > Account.

Hide prices only (keep product names visible)

Use this when guests should browse the catalog but not see pricing or purchase.

1. Open Customize > Theme settings > Account.

2. Set Hide prices with tag (for example hide price).

3. Leave Hide products with tag empty unless you also need to hide specific SKUs entirely.

4. Add the same tag to products that should hide prices.

5. Save.

Result: Unapproved visitors still see the product title, image, and card layout. Price and Add to cart are hidden for tagged products.

Hide products completely

Use this for wholesale-only SKUs that should not appear in the public catalog.

1. Set Hide products with tag (for example hide product).

2. Tag restricted products in Shopify admin.

3. Choose Restricted style:

   • Hidden — product cards disappear entirely from collections and search

   • Placeholder — an empty card with Login to view appears instead of the product name and image

If product names disappeared for logged-out visitors, check whether products have the Hide products with tag tag—not just the hide-price tag. Also check Restricted style: Placeholder replaces the full card with a login prompt, which can look like missing product names.

Full site restriction

When Enable full restriction is on, unapproved visitors cannot access product pages, collections, blog posts, or search results. You can still show selected homepage sections (welcome banner, sign-up form). See Full site restriction.

Do not enable full restriction if you want a public catalog with hidden prices only.

Common misconfigurations

Goal	Configure	Avoid
Public catalog, hidden prices	Hide prices with tag only	Hide products with tag on the same products
Wholesale-only SKU	Hide products with tag	Using hide-price tag alone (product still visible)
Login-only store	Enable full restriction	Expecting collection pages to remain public
Show “login to view” placeholders	Restricted style = Placeholder	Hidden when you want a visible login cue

Test before launch

1. Open the storefront in a private window (logged out).

2. Browse a collection with tagged and untagged products.

3. Log in as a test wholesale customer with approval tags.

4. Confirm prices, titles, and add-to-cart match your policy.

Related reading

• Hide prices

• Hide products

• Full site restriction

• Customer approval

• Wholesale overview