Store access request

If you contact our support team we may ask for a collaborator access code. This will give us the ability to request access to parts of your Shopify account. With this we're able to investigate support issues much better. This is a much safer way to share account access - you'll always remain the admin and have the ability to revoke access at any time.

How to get a collaborator access code

To obtain a Shopify collaborator request code, go to your Shopify admin, navigate to Settings > Users and permissions, then scroll down to the Collaborators section and click Generate new code.

Visit the Shopify help center to learn more about Collaborator accounts.

1. From your Shopify admin, go to Settings > Users.
2. Click Security.
3. Click the 4-digit code to copy it to your clipboard.
4. Provide the 4-digit code to your collaborator.