# Refund and cancellation **Last updated:** April 29, 2026 **Legal entity:** Brickspace Lab Inc. (“**Brickspace Lab**”) **Contact:** This policy describes how **billing**, **renewals**, **cancellations**, and **refunds** work for Brickspace Lab’s subscription and digital products (**Slab**, **Catalog**, and related Services). Please read it **before** purchase. Brickspace Lab is located in **Ontario, Canada**. Consumer protection laws may give you rights that cannot be waived; where this policy conflicts with mandatory law, **mandatory law applies**. *** ## 1. Subscription billing cycles **1.1 Period.** Paid subscriptions are billed on the cycle shown at checkout (for example, monthly or annually). **1.2 Automatic renewal.** Unless otherwise stated at purchase or disabled where the platform allows, subscriptions **renew automatically** at the end of each billing period at the then-current rate until you cancel. **1.3 Price changes.** We may change prices with reasonable advance notice where required by law. Continued use after the effective date may constitute acceptance. *** ## 2. How to cancel **2.1 Self-service.** Where available, cancel through your account dashboard, billing portal (for example, Stripe Customer Portal), **Shopify’s subscription management** for app charges, or Theme Store mechanisms—depending on how you purchased. **2.2 Email.** If you cannot cancel in-product, email **** from your account email with “Cancellation” in the subject. **2.3 Timing.** Cancellation **stops future renewals**. It does **not** erase amounts already charged for the current period unless **Section 4** applies. *** ## 3. What happens when you cancel **3.1 Access.** You typically retain access through the **end of the paid period**. After that, paid features may be disabled according to the product (for example, Catalog subscription features or entitlement-linked theme updates). **3.2 Data.** We may delete or de-identify hosted data associated with your account after a reasonable retention window, as described in our [**Privacy policy**](/legal/privacy-policy.md). Export any data you need **before** cancellation if the product offers export. **3.3 Shopify themes.** Theme licenses obtained through Shopify may be subject to **Shopify’s policies** regarding transfers and uninstallation. Our obligations track your valid entitlement and Shopify’s records. *** ## 4. Refunds **4.1 General rule — subscriptions (Catalog and recurring SaaS).** Fees for subscription periods **already started or completed** are generally **non-refundable**, except: * where **mandatory law** requires a refund; * where we **fail to provide** the Service materially as described and do not remediate within a reasonable period; or * where we **authorize** a refund at our discretion (for example, duplicate charges or billing errors). **4.2 Annual prepayment.** If you prepaid for an annual term, **partial refunds for unused months are generally not provided** unless required by law or expressly stated at purchase. Some jurisdictions require pro-rated refunds in specific cancellation scenarios—**we comply with those requirements**. **4.3 Theme Store / Shopify billing.** Purchases processed by **Shopify** may follow **Shopify’s refund windows and policies** for themes or apps. Where Shopify’s rules apply, they may supersede this section for the payment rail—check your receipt and Shopify’s documentation. **4.4 Chargebacks.** Contact us before initiating a chargeback so we can investigate billing errors. Abusive chargebacks may result in account closure. *** ## 5. Trials and promotional credits If we offer a **free trial**, conversion to paid may occur automatically unless you cancel before the trial ends—see the signup screen. **Promotional credits** have no cash value unless stated. *** ## 6. Failed payments If payment fails, we may retry charges as permitted by our processor and suspend Services until payment succeeds or the subscription is cancelled. *** ## 7. Business purchases If you purchase on behalf of a business, you confirm that the purchase is **not** a consumer transaction where that affects statutory cooling-off rights; **business purchasers** should rely on this policy and their agreement with us. *** ## 8. Contact Billing questions: ****\ Address: 121 Mississaga Street East\ Orillia, Ontario L3V 1V6\ Canada Tel. 705-259-7528 --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.brickspacelab.com/legal/refund-cancellation-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.