--- index: 4 --- # Refund and cancellation **Last updated:** April 29, 2026 **Legal entity:** Brickspace Lab Inc. (“**Brickspace Lab**”) **Contact:** hello@brickspacelab.com This policy describes how **billing**, **renewals**, **cancellations**, and **refunds** work for Brickspace Lab’s subscription and digital products (**Slab**, **Catalog**, and related Services). Please read it **before** purchase. Brickspace Lab is located in **Ontario, Canada**. Consumer protection laws may give you rights that cannot be waived; where this policy conflicts with mandatory law, **mandatory law applies**. --- ## 1. Subscription billing cycles **1.1 Period.** Paid subscriptions are billed on the cycle shown at checkout (for example, monthly or annually). **1.2 Automatic renewal.** Unless otherwise stated at purchase or disabled where the platform allows, subscriptions **renew automatically** at the end of each billing period at the then-current rate until you cancel. **1.3 Price changes.** We may change prices with reasonable advance notice where required by law. Continued use after the effective date may constitute acceptance. --- ## 2. How to cancel **2.1 Self-service.** Where available, cancel through your account dashboard, billing portal (for example, Stripe Customer Portal), **Shopify’s subscription management** for app charges, or Theme Store mechanisms—depending on how you purchased. **2.2 Email.** If you cannot cancel in-product, email **hello@brickspacelab.com** from your account email with “Cancellation” in the subject. **2.3 Timing.** Cancellation **stops future renewals**. It does **not** erase amounts already charged for the current period unless **Section 4** applies. --- ## 3. What happens when you cancel **3.1 Access.** You typically retain access through the **end of the paid period**. After that, paid features may be disabled according to the product (for example, Catalog subscription features or entitlement-linked theme updates). **3.2 Data.** We may delete or de-identify hosted data associated with your account after a reasonable retention window, as described in our **[Privacy policy](privacy-policy.md)**. Export any data you need **before** cancellation if the product offers export. **3.3 Shopify themes.** Theme licenses obtained through Shopify may be subject to **Shopify’s policies** regarding transfers and uninstallation. Our obligations track your valid entitlement and Shopify’s records. --- ## 4. Refunds **4.1 General rule — subscriptions (Catalog and recurring SaaS).** Fees for subscription periods **already started or completed** are generally **non-refundable**, except: - where **mandatory law** requires a refund; - where we **fail to provide** the Service materially as described and do not remediate within a reasonable period; or - where we **authorize** a refund at our discretion (for example, duplicate charges or billing errors). **4.2 Annual prepayment.** If you prepaid for an annual term, **partial refunds for unused months are generally not provided** unless required by law or expressly stated at purchase. Some jurisdictions require pro-rated refunds in specific cancellation scenarios—**we comply with those requirements**. **4.3 Theme Store / Shopify billing.** Purchases processed by **Shopify** may follow **Shopify’s refund windows and policies** for themes or apps. Where Shopify’s rules apply, they may supersede this section for the payment rail—check your receipt and Shopify’s documentation. **4.4 Chargebacks.** Contact us before initiating a chargeback so we can investigate billing errors. Abusive chargebacks may result in account closure. --- ## 5. Trials and promotional credits If we offer a **free trial**, conversion to paid may occur automatically unless you cancel before the trial ends—see the signup screen. **Promotional credits** have no cash value unless stated. --- ## 6. Failed payments If payment fails, we may retry charges as permitted by our processor and suspend Services until payment succeeds or the subscription is cancelled. --- ## 7. Business purchases If you purchase on behalf of a business, you confirm that the purchase is **not** a consumer transaction where that affects statutory cooling-off rights; **business purchasers** should rely on this policy and their agreement with us. --- ## 8. Contact Billing questions: **hello@brickspacelab.com** Address: 121 Mississaga Street East Orillia, Ontario L3V 1V6 Canada Tel. 705-259-7528