> For the complete documentation index, see [llms.txt](https://help.brickspacelab.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.brickspacelab.com/general/contact-support.md).

# Contact support

Email support is available Monday to Friday with a typical 3-day response time. Shopify support is often the best option for platform issues or third party integrations.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Contact theme support</td><td><a href="https://brickspacelab.com/pages/contact">https://brickspacelab.com/pages/contact</a></td></tr><tr><td>Contact Shopify support</td><td><a href="http://help.shopify.com/">http://help.shopify.com/</a></td></tr></tbody></table>

## Our support policy

Our support includes bug fixes and questions about built-in features and functionality. Our support does not include third party app integrations or theme update installations.

| What we cover                                            | What we don't cover                                               |
| -------------------------------------------------------- | ----------------------------------------------------------------- |
| ✅ Questions about our themes features and functionality. | ❌ Design or code customizations.                                  |
| ✅ Help setting up a theme's built-in features.           | ❌ Installing theme updates.                                       |
| ✅ Fixing bugs or issues in unmodified themes.            | ❌ Issues with the Shopify admin .                                 |
| ✅ Call support via scheduled meetings.                   | ❌ Transferring customizations to an updated theme.                |
| ✅ 1-on-1 onboarding via scheduled meetings.              | ❌ Fixing and troubleshooting issues related to custom theme code. |
|                                                          | ❌ Support for integrations or third party apps.                   |
|                                                          | ❌ Changes to theme code done via Shopify's AI Toolkit             |


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