Contact support

Email support is available Monday to Friday with a typical 3-day response time. For immediate answers visit join the developer community on Discord. Shopify support is often the best option for platform issues or third party integrations.

Contact theme support

Contact Shopify support

Discord server

Our support policy

Our support includes bug fixes and questions about built-in features and functionality. Our support does not include third party app integrations or theme update installations.

What we cover	What we don't cover
✅ Questions about our themes features and functionality.	❌ Design or code customizations.
✅ Help setting up a theme's built-in features.	❌ Installing theme updates.
✅ Fixing bugs or issues in unmodified themes.	❌ Issues with the Shopify admin .
✅ Call support via scheduled meetings.	❌ Transferring customizations to an updated theme.
✅ 1-on-1 onboarding via scheduled meetings.	❌ Fixing and troubleshooting issues related to custom theme code.
	❌ Support for integrations or third party apps.