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  1. General

Contact support

Last updated 1 month ago

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Email support is available Monday to Friday with a typical 3-day response time. For immediate answers visit join the developer . Shopify support is often the best option for platform issues or third party integrations.

Our support policy

Our support includes bug fixes and questions about built-in features and functionality. Our support does not include third party app integrations or theme update installations.

What we cover
What we don't cover

✅ Questions about our themes features and functionality.

❌ Design or code customizations.

✅ Help setting up a theme's built-in features.

❌ Installing theme updates.

✅ Fixing bugs or issues in unmodified themes.

❌ Issues with the Shopify admin .

✅ Call support via scheduled meetings.

❌ Transferring customizations to an updated theme.

✅ 1-on-1 onboarding via scheduled meetings.

❌ Fixing and troubleshooting issues related to custom theme code.

❌ Support for integrations or third party apps.

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