Brickspace Lab support is available Monday to Friday 10AM-5PM EST. We observe all Ontario statutory holidays.
Response times will vary based on our support volume. We aim to get a response to most tickets within 24 hours. In some situations, it may take up to 1-2 business days to receive a response.
Support is available in English only.
Our support includes the following:
Addressing any questions about the features, functionality, and technical details of Brickspace Lab Shopify themes
Assisting you in becoming familiar with the process of building your store using a Brickspace Lab Shopify theme
Fixing bugs or problems with default theme installations
Assuring that your theme is compatible with new software versions by providing updated theme files
Our support does not include the following:
Addressing platform issues or platform-specific features. The Shopify support team can better address these issues.
Any bugs or functional problems with apps or theme customizations. To return to the default functionality, we advise either resetting these adjustments to the original theme or uninstalling the app.
Code tweaks or customized code. We cannot promise that any code changes we make will be error-free.
Assisting in the transfer of code changes to an updated version of the theme This applies to any code that our staff has applied to your shop.
Including additional features or plug-ins from third-party providers (including apps).
Unlimited support. We also reserve the right to restrict the number of support requests for a single theme purchase, however, we do this infrequently.